3. Refund Policy

Refund Policy

3.1 Subscription Refunds

Monthly Plan ($29/month):

• Full refund within 7 days of payment if fewer than 50 credits have been used
• No refund after 7 days or if 50 or more credits have been used
• Upon cancellation, service and credits remain available through the end of the billing period

Annual Plan ($290/year):

• Full refund within 14 days of payment if fewer than 100 credits have been used
• After 14 days: prorated refund based on unused months remaining
  • Example: Cancel after 3 months → $290 × (9/12) = $217.50 refunded
• Credits already used are deducted before calculating the refund amount

3.2 One-Time Credit Purchase Refunds

• If no credits used: full refund within 7 days of purchase
• If partially used: refund for remaining credits at the original per-credit price
• If fully used: no refund

3.3 Non-Refundable Cases

• Dissatisfaction with AI-generated output quality (CPS, PRD, design) — we cannot guarantee perfection from AI-generated content
• Exception: if a service error caused credits to be deducted without completing the task, credits will be restored
• Accounts terminated due to violations of the Terms of Service

3.4 Refund Process

• Request: wb.hands.dev@gmail.com
• Processing time: 3–5 business days
• Refund method: Returned to original payment method via Paddle

3.5 Service Discontinuation

• 30 days advance notice provided
• Prorated refund for remaining subscription period
• Full refund of all purchased credits